Customer right Right to Return

The customer has the right to return purchases — no questions asked — within 14 days from the date of receiving the merchandise. This Right to Return is applicable only to merchandise in the In Stock category. The customer may NOT exercise the Right to Return for Custom Made merchandise, Sale merchandise or that which is otherwise indicated in the description.

Exercising the Right to Return

When the customer wishes to exercise the Right to Return for merchandise already delivered, it is necessary to:

1)Complete the form you can find at this link: https://britishheels.com/contact

2)Wait the RMA (Return Merchandise Autorisation Number) and istructions to follow.

Only following these 2 steps you can return items because without a valid RMA the box will be refused.

Customer Costs

When using the Right to Return, the customer pays only the direct cost of returning the merchandise to BritishHeels.com (that is, shipping costs and any eventual customs and banking fees). The original shipping costs to send the merchandise from BritishHeels.com to the customer are not refundable.

Reimbursement

BritishHeels.com makes every effort to reimburse the customer as quickly as possible (reimbursement by moneycheck or equivalent method), at most within thirty days of the date in which the customer notifies BritishHeels.com of the decision to exercise the Right to Return.

Change

Shoes change will be delivered during next 30 working days after receiving back the original ones and upon stock availability.